The requirement to submit the FFT was suspended across the NHS in March 2020 to free up resources to support practices during the pandemic. The FFT has now restarted across the NHS and the temporary suspension will come to an end in March 2022. The requirement for practices to report to commissioners regarding FFT returns will be reintroduced into the GP contract from 1 April 2022.

The requirement that practices report to commissioners about the FFT returns will now be reintroduced into the GP Contract from 1 April 2022. To allow practices time to get fully up to speed, practices will only be required to submit data from Q2 in 22/23 onwards and commissioners will be made aware of this.

Practices will need to implement the new FFT guidance, and the key requirements for practices are:

• make the FFT available for people who want to use it to give feedback
• use the standard FFT question (Overall, how was your experience of our service?)
• include at least one free text question, decided by the practices
• submit monthly data to NHSE using CQRS.